Help & FAQ

Products that are in stock are packed and shipped within 1–3 business days after we receive your order. We don’t process or ship orders on Saturdays, Sundays or public holidays, so an order placed on Friday evening will go out at the start of the next week.

We ship across Europe and to a number of other countries with DPD and TNT. The courier is chosen based on your destination and the size of the parcel. Delivery time and cost depend on your country and the delivery method – you’ll see the exact options and price at checkout before you pay.

Shipping is a flat rate per order and depends on your country and the delivery method. Current prices:

You’ll always see the exact price at checkout before you pay. Delivery to a pickup point may not be available for long parcels such as hockey sticks. Is your country not listed? Email us at [email protected].

As soon as your parcel leaves our warehouse, you’ll receive an email with a tracking number so you can follow it all the way to your door. The courier will also send you an SMS before delivery.

Unfortunately not – once an order is confirmed, the delivery address can’t be changed. Please double-check the address at checkout. If a parcel can’t be delivered, it comes back to us and we’ll get in touch with you to sort it out.

You can return a product within 30 calendar days from the date of purchase. That gives you plenty of time to try on skates, gloves or a helmet at home and make sure the fit is right.

Pack the product carefully, include the original invoice and send it with any courier that offers tracking – we recommend DPD or TNT. Return address: Hockey Horizon, Ziedu iela 10B, Ikšķile, LV-5052, Latvia.

Please try the product on indoors only, without using it on ice, and keep the original packaging and all accessories so it can be resold. Hockey sticks must have all manufacturer tags and labels still attached.

We refund the cost of the returned product within 5 business days after it reaches us and we’ve checked it. Please note that delivery costs are not refundable.

We don’t offer direct exchanges. If you need a different size or model, return the item as described above and place a new order in our store. If the size you need is in stock, it’s best to order it straight away so you don’t miss out.

You can pay by credit or debit card (Visa, Mastercard, Maestro, American Express, Discover, JCB and UnionPay), PayPal, Klarna, Apple Pay or Google Pay, or directly from your bank with local payment methods such as iDEAL, EPS or Blik. The options available depend on your country – you’ll see them at checkout.

Yes. All payments are encrypted and processed in line with international payment security standards, so your card details stay protected.

Yes – with Klarna. You can choose to pay later, split your purchase into instalments or pay straight away, whichever suits your budget best.

Yes. On your phone it’s the quickest way to check out – you confirm the payment with a single tap.

Yes, with local bank payment methods such as iDEAL (Netherlands), EPS (Austria), Blik (Poland) and other regional services. You’ll see which ones are available in your country at checkout.

All our size charts – for skates, helmets, gloves, protective gear, goalie equipment, sticks and apparel from Bauer, CCM, Warrior and other brands – are collected in our Size Guide. You’ll also find the right chart on each product page next to the size selection.

Stand on a sheet of paper with your heel against a wall, mark the tip of your longest toe and measure the distance in centimetres. Compare it with the length column in your brand’s skate chart. Skate sizes usually run smaller than shoe sizes, so don’t choose by your shoe size alone.

Yes. Each manufacturer uses its own sizing, so a size from one brand doesn’t always match the same size from another. Skates also come in different fits – Bauer uses Fit 1, Fit 2 and Fit 3, CCM uses Tapered, Regular and Wide – so always check the chart for your exact brand and model.

The charts come from the manufacturers and are a guide only. If you’re between two sizes or unsure, email us at [email protected] with the player’s age, height and weight, skill level, the model and size currently in use and what you’d like to improve – comfort, mobility, protection or performance. We’ll recommend the size that suits you best.

Email us at [email protected] with your order number, a short description of the issue and clear photos (a video helps too). We’ll review your request and guide you through the warranty process based on the manufacturer’s policy and applicable consumer regulations.

Write to us at [email protected]. We’re available Monday to Friday, 8:30–17:00, and usually reply within 1–2 business days. Including your order number helps us help you faster.

First, check your spam or junk folder. If it’s not there either, send us your order number and we’ll look into it.

Send us your order number and we’ll check the latest status with the courier for you.