CUSTOMER SERVICE

We’re here to help with orders, shipping, returns, warranty questions, and gear selection. For the fastest support, please include your order number in your message.

 

Contact Us

Email: [email protected]
Business Hours: Mon–Fri 8:30–17:00
Address: Ziedu iela 10B, Ikšķile, LV-5052, Latvia

We typically reply within 1–2 business days. For urgent requests, please contact us as soon as possible and include your order number.

 

HOW WE CAN HELP

  • Order status and tracking
  • Shipping questions and delivery issues
  • Returns (and how to return an item)
  • Warranty and product issues
  • Sizing, fit, and compatibility advice

 

ORDERS & TRACKING

Available products are processed and shipped within 1–3 business days from the moment your order is received.
Please note: orders are not processed or shipped on Saturdays, Sundays, and public holidays.

Once your order has been dispatched, you will receive an email with a tracking number so you can follow the shipment’s progress. You will also receive an SMS from the delivery provider prior to delivery.

If you can’t find these emails, please check your spam/junk folder.

 

SHIPPING & DELIVERY

Shipping options, delivery times, and costs are explained on our Delivery & Returns page.

We deliver orders across Europe and other countries using DPD and TNT courier services. Shipping is arranged to the address you provide at checkout, and the most suitable courier option is chosen based on the destination and parcel size. Once your order is dispatched, you’ll receive tracking details so you can follow the delivery progress. 

If your parcel is delayed or tracking hasn’t updated, send us your order number and we’ll check the latest status.

 

CHANGING THE DELIVERY ADDRESS

After the order is confirmed, it is not possible to change the delivery address.
If the address cannot be found or the shipment cannot be delivered, the parcel will be returned to us and we will contact you.

 

RETURNS

Return steps are outlined on our Delivery & Returns page.

Return period: Products can be returned within 30 calendar days from the date of purchase.
Return address: Hockey Horizon, Ziedu iela 10B, Ikšķile, LV-5052, Latvia.

 

How to Return a Product

Carefully repackage the product and include the original invoice. Use any courier service that provides tracking (we recommend DPD or TNT). A refund for the returned product will be issued within 5 business days after we receive and check the product.

Important: delivery costs are not refundable.

 

Recommendations (Right of Withdrawal)

Please inspect the product without using it. Keep the original packaging and all accessories intact so the product can be resold.

 

Important — Hockey Sticks (Manufacturer Tags)

For verification purposes, hockey sticks must retain all original manufacturer tags/labels. Please keep tags attached until you have inspected the product. This does not limit your statutory consumer rights.

 

PRODUCT EXCHANGE

Direct product exchange is not available. If you wish to receive another product, please return the unwanted item according to the instructions above and place a new order in the online store.

 

WARRANTY & PRODUCT ISSUES

If there’s an issue with a product, please email us with:

  • Your order number
  • A short description of the issue
  • Clear photos (and a video if it helps)

We’ll review your request and help you through the warranty process based on the manufacturer’s policy and applicable consumer regulations.

 

SIZING, FIT & COMPATIBILITY

Not sure which size to choose, or whether a part will fit your setup? We can help.

To get the best recommendation, include any of the following:

  • Player age, height/weight, and skill level
  • Current model/size you’re using
  • What you want to improve (comfort, mobility, protection, performance)